U.S. airports
Every American Airlines, Envoy, PSA and Piedmont team has a comprehensive contingency plan to respond to lengthy onboard ground (tarmac) delays at U.S. airports.
Each plan:
- Ensures we’ll have adequate resources available to meet your needs
- Names a control person to coordinate local teams and communicate with central operations centers
At each U.S. airport we serve, plans are coordinated with:
- Local airport authorities
- Transportation Security Administration (TSA)
- U.S. Customs
- Border Protection at each U.S. airport regularly used for international flights
We also have plans for all airports we regularly serve (including our designated diversion airports) to make reasonable efforts to share facilities and gates with other carriers in an emergency and during irregular operations such as extreme weather. Gates would be made available in accordance with established operational priorities (i.e. medical emergencies, maintenance concerns) and local gate compatibility constraints. If a gate is not available and deplaning is necessary, other equipment such as air stairs will be made available to deplane passengers.
Unless otherwise noted, marketed international and / or codeshare flights (AA flight number operated by another carrier) follow their own tarmac delay contingency plan. This contingency plan is explicitly separate from and not a part of these carriers' contract of carriage.
Limits of lengthy tarmac delays
Lengthy tarmac delays can take place both during taxi-out (prior to departure) and taxi-in (after landing). During these phases of travel, these limits apply:
- For domestic flights, American Airlines, Envoy, PSA and Piedmont will not permit an aircraft to remain on the tarmac at a U.S. airport for more than three hours without providing passengers an opportunity to deplane.
- For international flights departing from or arriving at a U.S. airport, American Airlines, Envoy, PSA and Piedmont will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four hours without providing passengers an opportunity to deplane.
Delays longer than these time limits may be necessary if:
- The pilot-in-command determines that permitting a passenger to deplane would jeopardize passenger safety or security or there is a safety or security reason why the aircraft cannot leave its position on the tarmac to deplane passengers.
- Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
- For departing flights, the flight begins to return to a suitable disembarkation point no later than three hours (for domestic flights) or four hours (for international flights) after the main aircraft door is closed in order to deplane passengers. If the aircraft is in an area that is not under the carrier's control, the aircraft has begun to return to a suitable disembarkation point when a request is made to the Federal Aviation Administration control tower, airport authority, or other relevant authority directing the aircraft's operations. If the aircraft is in an area that is under the carrier's control, the aircraft has begun to return to a suitable disembarkation point when the pilot begins maneuvering the aircraft to a suitable disembarkation point.
Passenger services during a lengthy tarmac delay
For all flights experiencing a lengthy ground delay at a U.S. airport, American Airlines, Envoy, PSA and Piedmont will:
- Provide passengers with adequate food and potable water no later than two hours after the start of the delay, unless the pilot-in-command determines that safety or security considerations preclude such service.
- Ensure that operable lavatory facilities will remain available while the aircraft remains on the tarmac.
- Ensure adequate medical attention is available, if needed, while the aircraft remains on the tarmac.
- Ensure a comfortable cabin temperature is maintained.
- Ensure passengers on the delayed flight will receive a notification regarding the status of the delay when the delay exceeds 30 minutes.
- Notify passengers on a delayed flight each time there is an opportunity to deplane from an aircraft if the opportunity to deplane actually exists.
At American Airlines, Envoy, PSA and Piedmont, the safety and comfort of our customers is always an important priority, especially during flight delays. We are confident our contingency plans will lessen your inconvenience.
